Privacy Policy
Last updated: 25 October 2026
This policy explains what information MyanmarOne (MMIT Consulting Company Limited, "we") handles in the MyanmarOne AI service: the staff app for Android and iPhone, the shop web app, and the AI sales assistant that answers a shop's customers on LINE, Facebook Messenger, Instagram, TikTok, Telegram and web chat.
1. Who is responsible
Shops (our business customers) decide which customers they serve and what they sell. For their customers' information, the shop is responsible and we process it on the shop's behalf. For the accounts of shop owners and staff, we are responsible. Contact: [email protected].
2. Information about shop owners and staff (app and web app users)
- Name, e-mail address and role (owner or staff). Passwords are stored only as a secure one-way hash.
- For each phone or tablet that logs in: a device name (for example "Galaxy A15"), the app version, the time it was last used, and a push-notification token. The login token and the app PIN stay on the device (in its secure storage); the server keeps only a one-way hash of the token.
- Questions asked to ✨ Help (kept 30 days) and support tickets you send; a screenshot is kept only when you attach it to a ticket (encrypted, 30 days).
- If the owner turns on daily reports: the e-mail addresses that confirmed they want them.
3. Information about a shop's customers
- Name, phone number and delivery address given for an order (stored encrypted), the order and its payment status.
- Chat messages with the shop's assistant, used to answer and to help the shop's staff (deleted after 30 days).
- Payment screenshots a customer sends, which the service reads to help staff check a payment (encrypted, deleted after 90 days). Voucher pictures sent to a customer are deleted after 30 days.
- Public profile details from the chat channel (for example a display name) as provided by LINE, Meta, TikTok or Telegram.
4. Phone features the app uses
- Camera: to scan voucher QR codes and product barcodes, and to take product photos. Only photos you choose to save are uploaded.
- Photos: to choose a picture for a product, a promotion or a support question.
- Bluetooth: only to connect to the shop's receipt printer.
- Notifications: new orders, chats that need staff, and reports. Notifications carry an order number and amount only, never a customer's name, phone or address.
- Fingerprint / Face ID: handled by the phone itself; we never receive biometric data.
The app does not use your location, contacts, SMS or call history, and contains no advertising or tracking for advertising.
5. How we use information
- To run the service: take and manage orders, sell at the counter (POS), print vouchers, answer customers, send alerts and reports.
- To keep it safe: logins, rate limits, detecting misuse, and error reports to fix problems.
- To give support when you ask for it.
The AI assistant answers from the shop's own product list, prices and approved information. Prices and stock always come from the shop's records, never from the AI.
6. Service providers we use
| Provider | What for |
|---|---|
| Amazon Web Services | Servers and database |
| Cloudflare | Secure connection (HTTPS) and protection against attacks |
| OpenAI | Writing the assistant's answers and reading payment screenshots (processed on our servers' request; not used to train their models under their business terms) |
| Google Firebase Cloud Messaging | Delivering notifications to the app |
| Sentry (EU) | Error reports, without personal information |
| Resend | Sending daily report e-mails |
| LINE, Meta, TikTok, Telegram | The chat channels a shop connects |
These providers may process information in countries other than Myanmar. They act on our instructions and must protect it. We share information with authorities only when the law requires it.
7. How long we keep information
- Chat messages: 30 days. Payment screenshots: 90 days. Voucher pictures: 30 days. ✨ Help questions: 30 days.
- Orders and sales: while the shop's account exists, because the shop needs them for its records.
- Owner and staff accounts: until the login is removed or the shop's account is closed. A phone not used for 30 days is logged out.
- After a shop's account is closed, its data is deleted within 30 days, except records we must keep by law (for example invoices).
8. How we protect information
- All connections use HTTPS. Names, phone numbers, addresses, payment screenshots and shop keys are encrypted in the database.
- Every shop sees only its own information. Staff logins cannot see the shop's settings, reports or buying prices unless the owner allows it.
- Our platform team sees totals only, never a shop's customers, chats or orders.
9. Your choices and rights
- Owners and staff can ask to see, correct or delete their information: see Delete your account or data.
- A shop's customers should first contact the shop; you can also write to us and we will pass the request on and help the shop to answer it.
10. Children
The service is for businesses and is not directed to children under 18.
11. Changes
We will post any change on this page with a new date, and tell shop owners in the app when a change is important.
12. Contact
MyanmarOne (MMIT Consulting Company Limited)
[email protected] · myanmarone.com